![]() ![]() "The self-service feature for end users and the knowledge base need to be improved." "The current MDM is very basic and should be expanded." "The interface is not the best. More ManageEngine ServiceDesk Plus Pros → People from HR and finance also handle tickets, and not all of them are tech-savvy, so it is nice for them to have an interface that they can easily relate to. Nowadays, it is not only IT technicians who deal with tickets. ![]() ![]() It is easy to use, and our customers find it amazing because of that. The solution is under-friendly." "Its interface is most valuable. It has a lot of important features: workflow builder, configuration management database, and recorded solutions." "Overall this is an easy and convenient solution to use." "I like how it can be integrated and expanded with other ManageEngine products." "ManageEngine ServiceDesk Plus is meeting all my needs, it is a good solution. We have to implement the ones we already have before we move on to the others." "The GUI is very good." "Easy to setup with a user-friendly interface that works well on cloud. ServiceDesk has a lot of features, and we aren't using all of them. "The solution overall has been quite stable." "I can't think of any single feature that stands out, but it's an excellent product for a fair price. ![]()
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December 2022
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